Dear General Manager:
Salutations. I wanted to write you, to specifically recognize the very very large effort of China Travel Service (U.S.A.) in the person of Cindy Fang, provided to our eclipse group in China last month for the 'great eclipse' of 22 July 2009.
In a single word, Cindy provided us with nothing short of "outstanding" support and assistance, for the logistics, planning and actual operation of our tour group of over 110 pax. From the comments and personal discussions I've had thus far from a number of our tour participants, the overall rating and impression of the service that Cindy arranged for our tour groups (there were no less than 3 versions of our tour — Groups B, C and D) was exemplary/outstanding.
As Cindy and I worked more and more closely, I became greatly impressed at her attention to details, her passion for her work with CTS, and for her ability to really focus in on the very unique and special needs that are an integral part of any total solar eclipse tour group.
Throughout the entire final phase of the tour planning, Cindy was professional, gracious, and very patient with the literally hundreds of requests, questions, problems, and needs of our many clients. I might add that these clients were mainly professional physicians, university professors, and/or very intensely serious amateur astronomers or engineers.
During the tour, Cindy did everything possible (from the reports I have received from the "leaders"/lead people for Groups B and C, as I was entirely involved with only Group D), to ensure that the tour members had an enjoyable, happy, and comfortable tour..
In summary, Edward, I was highly pleased and impressed with the support and service that CTS, and more specifically, Cindy Fang, provided to our eclipse tour group last month.
I can assure you, that in my mind, as the president and head of Twilight Tours, I would not hesitate for a moment, to again approach CTS to help us arrange/plan/operate another solar eclipse trip (even though the next such total eclipse is several decades away from now, and hopefully, we all shall be retired from our respective professions)..
Thank you, for your time and attention to my comments above, and please do continue to retain and engage Cindy for your various tour groups — she surely is a real asset and a treasure that CTS needs to safely retain in its organization
Be well, take good care, and Clear Skies,
Joel K. Harris – President
Twilight Tours Inc. Westlake Village, CA